Shipping Policy

Shipping Policy
Processing Time

• All orders are carefully handmade, packed, and shipped within 3–5 business days of purchase.

• You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Within South Africa

• Delivery usually takes 3–7 business days depending on your location.

• We use trusted local couriers to ensure safe delivery.

International Shipping

• We ship worldwide. Delivery times vary but generally take 10–21 business days depending on destination and customs.

• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.

• Free local delivery may apply for orders above a certain amount .

Damaged or Lost Parcels

• If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us at info@kuluafrica.com and we’ll assist with a replacement or claim.